Association between quality management and financial performance
Masaryk University, Brno
Financial Performance, ISO 9001, Costs of Quality, Quality Management
This paper deals with quality management using ISO 9001 certificate and other similar certificates and with Costs of Quality. Numerous studies claim that quality management increases a company’s performance, mainly measured by operational indicators. The paper aims to find out if there is also a relationship between implementing these tools in a company and higher financial results. An analysis was carried out on a sample of 548 medium-sized and large companies based in the Czech Republic, by way of an extensive questionnaire survey. Financial performance was measured by means of the return on assets indicator between the years 2005-2011. The findings proved that ISO 9001 and other certificates are quite widespread. Costs of Quality, however, are of little interest to companies. Better financial performance in companies which aim at quality management has not been confirmed.
Acta Universitatits Bohemiae Meridionalis (ISSN 1212-3285, online 2336-4297) University of South Bohemia in České Budějovice, Faculty of Economics Studentská 13, 370 05 České Budějovice, Czech Republic Contact: firstname.lastname@example.org; Phone Number: +420 38 777 2486